THE INFLUENCE OF INFORMATION TECHNOLOGY USAGE, USER SKILLS, AND INDIVIDUAL CHARACTERISTICS ON EMPLOYEE PERFORMANCE IN LEASING COMPANIES IN THE CITY OF PALU

Abstract

This research aims to test and analyze the influence of Information Technology, User Skills, and Individual Characteristics on improving employee performance, both partially and simultaneously. The study employs a quantitative methodology, with primary data obtained through a questionnaire survey distributed to employees in 19 leasing companies operating in the city of Palu. For data analysis, this research relies on the multiple linear regression method, with data processing using Statistical Package for the Social Sciences (SPSS) version 25.0. The results of this study reveal that, partially, Information Technology does not show a significant influence on employee performance. However, User Skills and Individual Characteristics, such as motivation and competence, are proven to provide a positive and significant contribution. Furthermore, when analyzed simultaneously, the combination of Information Technology, User Skills, and Individual Characteristics is shown to have a strong and significant influence on improving employee performance. These findings emphasize the importance of integration between human factors and technology in achieving optimal organizational effectiveness.