TOURIST ATTITUDES TOWARD SUSTAINABLE TOURISM DEVELOPMENT IN BALI: THE ROLES OF POSITIVE IMPACT, EXPERIENTIAL SATISFACTION, AND MOTIVATION

Authors

  • Daniel Tumpal Hamonangan Aruan Universitas Indonesia
  • Ruben Samuel Halomoan Lumban Gaol Universitas Indonesia

DOI:

https://doi.org/10.25170/wpm.v18i1.8098

Keywords:

sustainable tourism, tourist attitude, positive impact, experiential satisfaction, motivation, Bali, PLS-SEM

Abstract

This study examines tourists' attitudes toward sustainable tourism development in Bali. Adopting a quantitative explanatory design, data from an online survey of 200 respondents who visited Bali within the past five years were analyzed using PLS-SEM. The results reveal that perceived positive impact and experiential satisfaction significantly influence attitudes toward sustainable tourism development. While motivation has no significant direct effect, it strengthens the relationship between perceived positive impact and attitude. Conclusively, tourists respond most strongly to visible destination benefits and lived experiences. Therefore, Bali's sustainable tourism communication should emphasize tangible local benefits and memorable visitor experiences.

References

Alhomaid, A., et al. (2025). Building trust in sustainable journeys: The interplay of green marketing, brand engagement, and green brand trust, and Tourism Purchase Intentions. Sustainability, 17(18), 8464. (https://doi.org/10.3390/su17188464)

Ap, J. (1992). Residents' perceptions on tourism impacts. Annals of tourism Research, 19(4), 665-690.

Carvache-Franco, M., Bagarić, L., Carvache-Franco, O., Núñez-Naranjo, A., & Carvache-Franco, W. (2026). Motivation Predicting Satisfaction and Loyalty in Sustainable Coastal Destinations. Sustainability, 18(6), 3132.

Chang, L.-L., Backman, K. F., & Huang, Y.-C. (2014). Creative tourism: A preliminary examination of creative tourists’ motivation, experience, perceived value and revisit intention. International Journal of Culture, Tourism and Hospitality Research, 8(4), 401–419.

Crompton, J. L. (1979). Motivations for pleasure vacation. Annals of Tourism Research, 6(4), 408–424.

de Araújo, A. F., et al. (2025). No planet-B attitudes: The main driver of Gen Z travelers' willingness to pay for sustainable tourism destinations. Sustainability, 17(3), 847. (https://doi.org/10.3390/su17030847)

Fodness, D. (1994). Measuring tourist motivation. Annals of Tourism Research, 21(3), 555–581.

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.

Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). Sage.

He, L., & Timothy, D. J. (2024). Authentic or comfortable? What tourists want in the destination. Frontiers in Sustainable Tourism, 3, 1437014. (https://doi.org/10.3389/frsut.2024.1437014)

Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135.

Homans, G. C. (1974). Social behavior: Its elementary forms.

Iso-Ahola, S. E. (1982). Toward a social psychological theory of tourism motivation: A rejoinder. Annals of tourism research, 9(2), 256-262.

Li, J., Coca-Stefaniak, J. A., Nguyen, T. H. H., & Morrison, A. M. (2024). Sustainable tourist behavior: A systematic literature review and research agenda. Sustainable Development, 32(4), 3356–3374. (https://doi.org/10.1002/sd.2859)

Lin, Y., Yoon, J. H., & Xiao, G. (2025). Promoting sustainable island tourism through tourists’ environmentally responsible behavior: Integrating VIP, VAB, and TPB. Sustainability, 17(11), 4792. (https://doi.org/10.3390/su17114792)

Malhotra, N. K. (2010). Marketing research: An applied orientation (6th ed.). Pearson.

Mohaidin, Z., Tze Wei, K., & Ali Murshi, M. (2017). Factors influencing tourists’ intention to select a sustainable tourism destination: A case study of Penang, Malaysia. International Journal of Tourism Cities, 3(2), 159–178.

Nguyen-Viet, B., Nguyen, Y. T. H., & Ngo, T. C. (2026). From sustainable marketing to sustainable travel intention: Moral, experiential and cognitive pathways. Acta Psychologica, 267, 107100.

Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of marketing research, 17(4), 460-469.

Palacios-Florencio, B., Santos-Roldán, L., Berbel-Pineda, J. M., & Castillo-Canalejo, A. M. (2021). Sustainable tourism as a driving force of the tourism industry in a post-COVID-19 scenario. Social Indicators Research, 158(3), 991–1011. (https://doi.org/10.1007/s11205-021-02735-2)

Santos-Roldán, L., Castillo Canalejo, A. M., Berbel-Pineda, J. M., & Palacios-Florencio, B. (2020). Sustainable tourism as a source of healthy tourism. International Journal of Environmental Research and Public Health, 17(15), 5353. (https://doi.org/10.3390/ijerph17155353)

Suhartanto, D., Kartikasari, A., Amalia, F. A., Novianti, S., Awaludin, I., & Ismal, T. A. T. (2025). Unravelling the eco-motivated journey: The role of gender and motivation in shaping loyalty in mangrove ecotourism. Journal of Outdoor Recreation and Tourism, 51, 100915. (https://doi.org/10.1016/j.jort.2025.100915)

Xiaona, C., & Weiwei, Y. (2011). Understanding Tourist Motivation and Behavioral Intention to Visit a New Chinese Beach Destination-A case study of potential Swedish tourists’ intention to travel to Nordic Village of Hainan Island, China. Master’s thesis, University of Gothenburg.

Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26(1), 45–56.

Zeithaml, V. A., Bitner, M. J., & Gremler, D. D. (2006). Services marketing: Integrating customer focus across the firm. McGraw-Hill.

Downloads

Published

2026-05-25