Evaluasi Keberlanjutan Implementasi ISO 9001:2015 melalui Audit Surveillance pada LAZNAS Dewan Da’wah
DOI:
https://doi.org/10.25170/jpk.v3i06.8433Keywords:
ISO 9001:2015, Quality Management System, surveillance audit, risk management, LAZNASAbstract
The implementation of ISO 9001:2015 at LAZNAS Dewan Da’wah was evaluated through a surveillance audit to assess the consistency of implementation and the effectiveness of the Quality Management System (QMS). The audit was conducted on-site on January 19, 2026, with reference to the requirements of ISO 9001:2015 and covered organizational processes, document control, quality objectives, internal audits, management review, customer satisfaction, follow-up of previous audit findings, and continual improvement. The audit results indicated that no Major or Minor nonconformities were identified and that all findings from the previous audit had been appropriately addressed. However, the auditor identified three Potential for Improvement (PI) areas, namely strengthening the Risk Register, improving documentation of the achievement of Quality Objectives/RKAT, and strengthening the adequacy of human resources for the monitoring and evaluation (Monev) function. These findings indicate that the QMS has been implemented consistently and meets the audit requirements, although opportunities for improvement remain in risk management, performance documentation, and human resource adequacy. Improvements in these areas are necessary to strengthen the effectiveness and sustainability of ISO 9001:2015 implementation at LAZNAS Dewan Da’wah.
References
Assa’diyah, H., & Pramono, S. (2019). Kenapa muzakki percaya kepada lembaga amil zakat, Jurnal Akuntansi dan Keuangan Islam, 7(1), 51–62. https://doi.org/10.35836/jakis.v7i1.68
Audit Report (SA-2) LAZNAS Dewan Da’wah Islamiyah Indonesia. (2026). Audit Report (SA-2): ISO 9001:2015. Jakarta: LAZNAS Dewan Da’wah Islamiyah Indonesia.
Fonseca, L. M., & Domingues, J. P. (2018). The best of both worlds? Use of Kaizen and other continuous improvement methodologies within Portuguese ISO 9001 certified organizations. The TQM Journal, 30(4), 321–334.
International Organization for Standardization. (2015a). ISO 9001:2015 Quality management systems—Requirements. Geneva: ISO.
International Organization for Standardization. (2018). ISO 19011:2018 Guidelines for auditing management systems. Geneva: ISO.
International Organization for Standardization. (2015b). ISO/IEC 17021-1:2015 Conformity assessment—Requirements for bodies providing audit and certification of management systems—Part 1: Requirements. Geneva: ISO.
Kementerian Agama Republik Indonesia. (2023). Kemenag Dorong Penerapan ISO 9001:2015 untuk Manajemen Mutu Lembaga Pengelola Zakat. (https://kemenag.go.id/nasional/kemenag-dorong-penerapan-iso-9001-2015-untuk-manajemen-mutu-lembaga-pengelola-zakat-TfKhq). Diakses tanggal 8 Agustus 2026
Kementerian Agama Republik Indonesia. (2024). Bingung Mau Berzakat? Ini 170 Lembaga Amil Zakat Kantongi Izin dari Kemenag. (https://kemenag.go.id/nasional/bingung-mau-berzakat-ini-170-lembaga-amil-zakat-kantongi-izin-dari-kemenag-p1AAY). Diakses tanggal 8 Agustus 2026
Lestari, A., & Visiana, K. (2018). Pengendalian internal pada Badan Amil Zakat Nasional Kota Bekasi. Jurnal Mahasiswa Bina Insani, 2(2), 182–191. https://doi.org/10.5281/zenodo.1251397.
Rahmat, P., & Lubis, F. (2023). Evaluasi Penerapan Pengendalian Internal Divisi Pemberdayaan Ekonomi Lembaga Badan Amil Zakat Nasional Menggunakan ERM-Coso Framework. (http://jurnal.uinsu.ac.id/index.php/studiaeconomica). Diakses tanggal 8 Agustus 2026.
Syauqi, M., Fitriyah, N., & Jumaati. (2022). Dampak Islamic Corporate Governance terhadap keyakinan muzaki pada lembaga amil zakat. MALIA: Jurnal Ekonomi Islam, 14(1), 51–68. https://doi.org/10.35891/ml.v14i1.3739
