PERAN FASILITAS PEMBELAJARAN TERHADAP KOMPETENSI LULUSAN PENDIDIKAN TINGGI BIDANG HOSPITALITY DAN PARIWISATA
Abstract
Tulisan ini membahas mengenai bagaimana fasilitas pembelajaran pada pendidikan tinggi
pariwisata dan hospitality memainkan peran penting dalam membekali lulusannya dengan
kompetensi yang dibutuhkan oleh industri. Disini juga dibahas mengenai permasalahan yang
muncul dalam pengelolaan fasilitas pembelajaran serta bagaimana memanfaatkan fasilitas
pembelajaran secara optimal sehingga fasilitas pembelajaran dapat menjalankan fungsinya
secara maksimal guna mendukung tercapainya luaran yang diharapkan tanpa menjadi beban
bagi institusi pendidikan tinggi.
References
Alexander, Matthew and lynch, P.A.
Murray, Rowena (2009)
Reassessing the Core of Hospitality
Management Education: The
Continuing Importance of Training
Restaurants. Journal of Hospitality,
Leisure, Sports and Tourism
Education, 8(1). pp. 55-69. ISSN:
1473-8376,
http://dx.doi.org/10.3794/johlste.81
.203
Chung-Hererra, B.G., Enz, C.A., &
Lankau, M.J (2003) Grooming
Future Hospitality Leaders: A
Competencies Model [Electronic
version]. Cornell Hotel and
Restaurant Administration
Quarterly, 44(3), 17-25. Retrieved
[10 August 2016], from Cornell
University, School of Hospitality
Administration site:
http://scholarship.sha.cornell.edu/ar
ticles/366/
Cousins, J. (1993) Modern Hospitality
Operations Versus Educational
Traditions (Discussion Paper).
International Journal of
Hospitality Management. 11(4).
289-292.
Edvardsson I (2003) Knowledge
Management and Creative HRM.
Occasional Paper 14. Department
of Human Resource Management,
University of Strathclyde.
Felicen, Sevillia S., Rasa, Lhea c.,
Sumanga, Jourell Edward., Buted,
Dexter R. (2014) Internship
Performance of Tourism and
Hospitality Students: Inputs to
Improve Internship Program.
International Journal of Academic
Research in Business and Social
Sciences. Vol.4 No. 6 ISSN: 2222-
6990 DOI: 10.6007/IJARBSS/v4-
i6/923
URL:http://dx.doi.org/10.6007/IJ
ARBSS/v4-i6/923
Kaufman, Tammie J. dan Ricci, Peter
(2014) Creation of a
Professionalism Scale for
Hospitality Students: An
Exploratory Study. SAGE Open.
DOI: 10.1177/2158244014559016
Goeldner, Charles R., Ritchie, Brent J.R.
(2012) Tourism Principles,
Practices and Philosophies, John
Wiley & Sons, Canada.
Goldmon, Suzzette S. (2011) The Role of
Education for Successful Managers
in the Hospitality Industry
(Dissertation-unpublished)
accessible at
https://shareok.org/bitstream/handl
e/11244/7218/School%20of%20Ho
tel%20and%20Restaurant%20Adm
inistration_20.pdf?sequence=1
Grindy Bruce (2016) Employee turnover
rate tops 70% in 2015, Washington
DC, viewed 14 Agustus 2016
<http://www.restaurant.org/News-
Research/News/Employee-
turnover-rate-tops-70-in-2015>
Hayes, David K., Ninemeier, Jack D.
(2009) Human Resources
Management in the Hospitality
Industry, John Wiley & Sons,
Canada.Formal Education and
Lodging Managers’ Compentence:
An Industry Update. International
CHRIE Conference-Reference.
Available at:
https://scholarworks.umass.edu/cgi
/viewcontent.cgi?article=1196&co
ntext=refereed
9
Kay, Christine and Moncarz, Elisa (2004)
Knowledge, Skills and Ability for
Lodging Management. Cornell
Hospitality Quarterly 2004 45:285
DOI: 10.1177/0010880404265351
Kralj, Anna L., Downey, James F., Solnet,
David. J., Borwn, Karlton (2009)
Lean, Guy (2015) Briefing: High staff
turnover is costly for hospitality
business, viewed 14 Agustus 2016
<http://hospitalitypeoplegroup.com
/2015/06/04/staff-turnover/>
Robbins, Stephen P., Coulter, Mary (2010)
Manajemen, edisi 10, Jilid 1 dan 2
diterjemahkan oleh Penerbit
Erlangga.
Subhash, P. (2012) Case Study:
Interpersonal Competencies of
Employees in Hospitality
Industries-A Comparative Study.
Advances in Management 5(5), 37-
41.
Tesone, Dana V., Ricci, Peter (2010)Hotel
and Restaurant Entry-Level Job
Competencies: Comparisons of
Management and Workers
Perceptions, Hospitality Review:
Vol. 27: Iss.1 Article 5. Available
at
http://digitalcommons.tiu.edu/hospi
talityreview/vol27/iss1/5
Tribe, John (2005) Tourism Knowledge
and the Curriculum in Airey, D.
and Tribe J. (eds). An International
Handbook of Tourism Education,
Elsevier: London.
Widjaja, Deborah Christine., Fulbertus,
Margarita., Kusuma D.W, Fenny
(2008) Analisis Persepsi Employee
Empowerement terhadap Employee
Turnover Intention di Hotel X,
Kupang, Nusa Tenggara Timur.
Jurnal Manajemen Perhotelan Vol.
4 No. 2, 72-84.
Witasari, Lia (2009) Analisis Pengaruh
Kepuasan Kerja dan Komitmen
Organisasional terhadap Turnover
Intentions (Studi Empiris: Novotel
Semarang). Tesis tidak dipublikasi.
Dapat diakses pada:
http://eprints.undip.ac.id/24202/1/L
IA_WITASARI.pdf
Valachis, Ioannis (2003) Essentials
Competencies for a Hospitality
Management Carerr: the Role of
Hospitality Management
Education. International Scientific
Conference: Educating for
Tomorrow’s Tourism. Ohrid.
DOI:10.1.1.201.751
Murray, Rowena (2009)
Reassessing the Core of Hospitality
Management Education: The
Continuing Importance of Training
Restaurants. Journal of Hospitality,
Leisure, Sports and Tourism
Education, 8(1). pp. 55-69. ISSN:
1473-8376,
http://dx.doi.org/10.3794/johlste.81
.203
Chung-Hererra, B.G., Enz, C.A., &
Lankau, M.J (2003) Grooming
Future Hospitality Leaders: A
Competencies Model [Electronic
version]. Cornell Hotel and
Restaurant Administration
Quarterly, 44(3), 17-25. Retrieved
[10 August 2016], from Cornell
University, School of Hospitality
Administration site:
http://scholarship.sha.cornell.edu/ar
ticles/366/
Cousins, J. (1993) Modern Hospitality
Operations Versus Educational
Traditions (Discussion Paper).
International Journal of
Hospitality Management. 11(4).
289-292.
Edvardsson I (2003) Knowledge
Management and Creative HRM.
Occasional Paper 14. Department
of Human Resource Management,
University of Strathclyde.
Felicen, Sevillia S., Rasa, Lhea c.,
Sumanga, Jourell Edward., Buted,
Dexter R. (2014) Internship
Performance of Tourism and
Hospitality Students: Inputs to
Improve Internship Program.
International Journal of Academic
Research in Business and Social
Sciences. Vol.4 No. 6 ISSN: 2222-
6990 DOI: 10.6007/IJARBSS/v4-
i6/923
URL:http://dx.doi.org/10.6007/IJ
ARBSS/v4-i6/923
Kaufman, Tammie J. dan Ricci, Peter
(2014) Creation of a
Professionalism Scale for
Hospitality Students: An
Exploratory Study. SAGE Open.
DOI: 10.1177/2158244014559016
Goeldner, Charles R., Ritchie, Brent J.R.
(2012) Tourism Principles,
Practices and Philosophies, John
Wiley & Sons, Canada.
Goldmon, Suzzette S. (2011) The Role of
Education for Successful Managers
in the Hospitality Industry
(Dissertation-unpublished)
accessible at
https://shareok.org/bitstream/handl
e/11244/7218/School%20of%20Ho
tel%20and%20Restaurant%20Adm
inistration_20.pdf?sequence=1
Grindy Bruce (2016) Employee turnover
rate tops 70% in 2015, Washington
DC, viewed 14 Agustus 2016
<http://www.restaurant.org/News-
Research/News/Employee-
turnover-rate-tops-70-in-2015>
Hayes, David K., Ninemeier, Jack D.
(2009) Human Resources
Management in the Hospitality
Industry, John Wiley & Sons,
Canada.Formal Education and
Lodging Managers’ Compentence:
An Industry Update. International
CHRIE Conference-Reference.
Available at:
https://scholarworks.umass.edu/cgi
/viewcontent.cgi?article=1196&co
ntext=refereed
9
Kay, Christine and Moncarz, Elisa (2004)
Knowledge, Skills and Ability for
Lodging Management. Cornell
Hospitality Quarterly 2004 45:285
DOI: 10.1177/0010880404265351
Kralj, Anna L., Downey, James F., Solnet,
David. J., Borwn, Karlton (2009)
Lean, Guy (2015) Briefing: High staff
turnover is costly for hospitality
business, viewed 14 Agustus 2016
<http://hospitalitypeoplegroup.com
/2015/06/04/staff-turnover/>
Robbins, Stephen P., Coulter, Mary (2010)
Manajemen, edisi 10, Jilid 1 dan 2
diterjemahkan oleh Penerbit
Erlangga.
Subhash, P. (2012) Case Study:
Interpersonal Competencies of
Employees in Hospitality
Industries-A Comparative Study.
Advances in Management 5(5), 37-
41.
Tesone, Dana V., Ricci, Peter (2010)Hotel
and Restaurant Entry-Level Job
Competencies: Comparisons of
Management and Workers
Perceptions, Hospitality Review:
Vol. 27: Iss.1 Article 5. Available
at
http://digitalcommons.tiu.edu/hospi
talityreview/vol27/iss1/5
Tribe, John (2005) Tourism Knowledge
and the Curriculum in Airey, D.
and Tribe J. (eds). An International
Handbook of Tourism Education,
Elsevier: London.
Widjaja, Deborah Christine., Fulbertus,
Margarita., Kusuma D.W, Fenny
(2008) Analisis Persepsi Employee
Empowerement terhadap Employee
Turnover Intention di Hotel X,
Kupang, Nusa Tenggara Timur.
Jurnal Manajemen Perhotelan Vol.
4 No. 2, 72-84.
Witasari, Lia (2009) Analisis Pengaruh
Kepuasan Kerja dan Komitmen
Organisasional terhadap Turnover
Intentions (Studi Empiris: Novotel
Semarang). Tesis tidak dipublikasi.
Dapat diakses pada:
http://eprints.undip.ac.id/24202/1/L
IA_WITASARI.pdf
Valachis, Ioannis (2003) Essentials
Competencies for a Hospitality
Management Carerr: the Role of
Hospitality Management
Education. International Scientific
Conference: Educating for
Tomorrow’s Tourism. Ohrid.
DOI:10.1.1.201.751
