GAMBARAN KEPUASAN MAHASISWA PSIKOLOGI DI WILAYAH JAKARTA

Abstract

The growth of psychology programs offered by Indonesian higher educationinstitution is well documented. Currently there are 24 universities offering bachelor degree majoring in psychology within Greater Jakarta area and it creates competition to have students enrolled. This intense competition among universities to capture prospective students should impact how each program fulfills students’ needs to ensure their satisfaction toward their whole experience. The aim of the study is to explore students’ of psychology major satisfaction toward their overall college experience. Students satisfaction is defined as the subjective evaluation of students toward their college experience which have personal meaning. 276 psychology students from two universities participated in this study. Analysis showed that vast majority of the students feel that their choice of psychology was fulfilling their hopes and therefore their overall college experience could be described as satisfying. Factors contributed to this overall satisfaction is further analyzed and discussed