Pemanfaatan Instrumen IWA 2 untuk MenentukanArea For Improvement dalam Rangka Peningkatan Mutu Berkelanjutan (Studi Kasus Fakultas Teknik Unika Atma Jaya)

  • MM. Wahyuni Inderawati
  • Christine Natalia
  • Feliks Prasepta S.Surbakti
Keywords: Continuous Improvement, IWA 2, ISO 9001:2008


The philosophy of quality management system ISO 9001:2008 is continuous improvement. To achieve the
qualilty objective, an organization must develop a systematic and consistent continuous improvement
program. The Faculty of Engineering, Atma Jaya Catholic University (FT UAJ) has adopted the ISO
9001:2008 quality management system since 2010, however, they still have discrepancy in the
implementation. IWA 2 guide can be a reference for developing a continuous improvement of this system. The
results of this study showed that the FT UAJ still need to do some aspects of continuous improvement that is
a weakness in providing motivation to students, the lack of monitoring of process improvement competency,
integrated data management including data derived from outside the institution, customer satisfaction
measurement, actions to meet the needs of community members ( faculty, staff education, student), and a
clear organizational goal. The results confirmed the findings of the internal audit report, there is
concordance between the results of the survey with the findings of the internal audit report. This study is a
part of multi –year research, and this paper is the result of the first year of research that aims to provide
recommendations on Areas for Improvement / AFI in FT UAJ .

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