Analisis dan Optimalisasi Proses Bisnis LPPM Universitas Swasta di Jakarta melalui Pendekatan IDEF0

Riana Magdalena Silitonga; Ronald Sukwadi; Hedwig Eryn Sua  Bangnga; Nguyen Thi Bich  Thu

doi:10.25170/metris.v26i01.7187

Authors

Riana Magdalena Silitonga 1Program Studi Teknik Industri, Fakultas Biosains, Teknologi dan Inovasi, Universitas Katolik Indonesia Atma Jaya
Ronald Sukwadi 1Program Studi Teknik Industri, Fakultas Biosains, Teknologi dan Inovasi, Universitas Katolik Indonesia Atma Jaya
Hedwig Eryn Sua Bangnga Program Profesi Insinyur, Fakultas Biosains,Teknologi dan Inovasi, Universitas Katolik Indonesia Atma Jaya
Nguyen Thi Bich Thu 3Industrial Systems Engineering, Faculty of Mechanical Engineering, HCMC University of Technology and Education, Ho Chi Minh City, Vietnam

DOI:

https://doi.org/10.25170/metris.v26i01.7187

Keywords:

IDEF0, business process improvement, SOP

Abstract

The business process improvement at the Research and Community Services Center (LPPM), at a private university in Jakarta, was initiated due to unclear Standard Operating Procedures (SOPs) and the introduction of a new operational mechanism. The main objective of this research is to analyze and map the current business processes to clarify existing workflows. The IDEF0 method is used to identify and evaluate these processes, while the overall analysis follows Business Process Improvement (BPI) principles. The focus is on three core processes: proposal submission, fund disbursement, and reporting—each essential to research, community service, and publication activities. Improvements are proposed through the development of a revised SOP and the design of an online database system. These enhancements are based on interviews with key stakeholders, including the Head of the Center for System Development, LPPM officials, and staff. The use of the IDEF0 method significantly assists in identifying the roles and responsibilities of involved parties in each process. It provides a structured approach to evaluating and refining workflows. As a result, a new database system is being designed to support better data management and documentation at LPPM. This system will be built upon the improved processes identified through the IDEF0 analysis, ensuring more efficient and transparent operations.

References

Bazaluk, O., Pavlychenko, A., Yavorska, O., Nesterova, O., Tsopa, V., Cheberiachko, S.,& Lozynskyi, V. (2024). Improving the risk management process in quality management systems of higher education. Scientific Reports, 14(1), 3977.

Chankseliani, M., Qoraboyev, I., & Gimranova, D. (2021). Higher education contributing to local, national, and global development: new empirical and conceptual insights. Higher Education, 81(1), 109-127.

Coelho, M., & Menezes, I. (2021). University social responsibility, service learning, and students' personal, professional, and civic education. Frontiers in Psychology, 12, 617300.

Gough, J., & Hamrell, M. (2009). Standard operating procedures (SOPs): Why companies must have them, and why they need them. Drug Information Journal, 43(1), 69-74.

Hurenko, O., Bohdanov, I., Tsybuliak, N., Lopatina, H., Suchikova, Y., & Popova, A. (2023, October). Development of an inclusive educational environment in higher education institutions: A project approach using IDEF0. In 2023 IEEE 18th International Conference on Computer Science and Information Technologies (CSIT) (pp. 1-5). IEEE.

Iqbal, Q., & Piwowar-Sulej, K. (2022). Sustainable leadership in higher education institutions: social innovation as a mechanism. International Journal of Sustainability in Higher Education, 23(8), 1-20.

Khamaksorn, A., Nimmolrat, A., Mahat, N., & Thinnukool, O. (2023). An IDEF0 functional planning model for the development of an asset management framework: A case study of chiang mai university. Journal of Construction in Developing Countries, 28(1), 133-150.

Kayyali, M. (2023). An overview of quality assurance in higher education: Concepts and frameworks. International Journal of Management, Sciences, Innovation, and Technology (IJMSIT), 4(2), 1-4.

Kusumawati, N. A. (2023). Sistem manajemen mutu ISO 21001: 2018 Sebagai strategi peningkatan kualitas pendidikan di era Revolusi Industri 4.0. Jurnal Penjaminan Mutu, 9(2), 143-151.

Milani, F., & Lashkevich, K. (2025). Business process improvement opportunities and redesign options: a systematic literature review. Business Process Management Journal, 1-21.

Mokski, E., Leal Filho, W., Sehnem, S., & Andrade Guerra, J. B. S. O. D. (2023). Education for sustainable development in higher education institutions: an approach for effective interdisciplinarity. International Journal of Sustainability in Higher Education, 24(1), 96-117.

Olo, D., Correia, L., & Rego, C. (2021). Higher education institutions and development: Missions, models, and challenges. Journal of Social Studies Education Research, 12(2), 1-25.

Papanthymou, A. & Darra, M. 2017. Quality Management in Higher Education: Review and Perspectives. Higher Education Studies, 7, 132-147.

Patel, A. (1994). Quality assurance (BS 5750) in social services departments. International Journal of Public Sector Management, 7(2), 4-15.

Rahma, R., Gresinta, E., Suhendra, S., & Risdiana, A. (2024). Implementasi sistem manajemen mutu ISO 21001: 2018 sebagai strategi pendidikan di era digital. Journal of Industrial Engineering & Management Research, 5(3), 16-22.

Serafini, P. G., de Moura, J. M., de Almeida, M. R., & de Rezende, J. F. D. (2022). Sustainable development goals in higher education institutions: a systematic literature review. Journal of Cleaner Production, 370, 133473.

Senkus, P., Glabiszewski, W., Wysokinska-Senkus, A. & Panka, A. 2021. Process definitions - Critical literature review. European Research Studies Journal, 26, 241-255.

Sfreddo, L. S., Vieira, G. B. B., Vidor, G., & Santos, C. H. S. (2021). ISO 9001 based quality management systems and organisational performance: a systematic literature review. Total Quality Management & Business Excellence, 32(3-4), 389-409.

Spanidis, P. M., Pavloudakis, F., & Roumpos, C. (2021). Introducing the IDEF0 methodology in the strategic planning of projects for reclamation and repurposing of surface mines. Materials Proceedings, 5(1), 26.

Titu, A. M., Suteu, D. V. D., Toderici, M. I., & Pop, A. B. (2024, June). Contributions on the application of IDEF 0 modelling for collaborative design of information systems integration for local and area service process management. In 2024 16th International Conference on Electronics, Computers and Artificial Intelligence (ECAI) (pp. 1-6). IEEE.

Wong, W. H., & Chapman, E. (2023). Student satisfaction and interaction in higher education. Higher education, 85(5), 957-978.