Lean Service Transformation Using Value Stream Mapping to Improve Time Efficiency and Reduce Operational Waste in Automotive Service Workshops

Authors

  • Roberta Heni Anggit Tanisri Department of Industrial Engineering, Faculty of Engineering, Bhayangkara Jakarta Raya University https://orcid.org/0009-0008-5326-2860
  • Sonny Nugroho Aji Department of Industrial Engineering, Faculty of Engineering, Bhayangkara Jakarta Raya University https://orcid.org/0009-0001-2697-2903
  • Ikhwan Abdurrahman Department of Industrial Engineering, Faculty of Engineering, Bhayangkara Jakarta Raya University
  • Pratikshya Bhandari Management, School of Management, Shinawatra University, 99 Moo 10, Bangtoey, Samkhok, Pathum Thani 12160, Thailand

DOI:

https://doi.org/10.25170/metris.v27i02.8000

Keywords:

Value Stream Mapping, lean service, waste reduction, automotive service

Abstract

This study aims to improve routine vehicle service efficiency at PT Sun Star Prima Motor Siliwangi using Value Stream Mapping (VSM) within a Lean Service framework. A case study approach was employed using observation, interviews, and company data. VSM was applied to map the current state, classify activities into Value Added (VA), Non Value Added (NVA), and Necessary but Non Value Added (NNVA), and identify waste and bottlenecks. A Future State Map was developed to streamline workflows and eliminate waste. Results show that total processing time decreased from 184.27 to 140.79 minutes, demonstrating that Lean Service and VSM can reduce lead time, improve operational efficiency, and enhance customer satisfaction in automotive service operations.

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Published

2026-10-20

Issue

Vol. 27 No. 02 (2026): Desember ( In Press )

Section

Lean and Simulation