PENGARUH AKTIVITAS PEMASARAN MEDIA SOSIAL DAN DUTA MEREK TERHADAP KESADARAN MEREK TOKOPEDIA

Penulis

  • Bagus Edo Prasetyo Universitas Tarumanagara
  • Cokki Cokki Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara, Indonesia

DOI:

https://doi.org/10.25170/jm.v19i1.3348

Kata Kunci:

Social Media Marketing Activities, Brand Ambassador, Brand Awareness

Abstrak

This study aims to test the effect of social media marketing activities and brand ambassadors on brand awareness. The sample used was 245 undergraduate students who were selected using convenience sampling. Data were taken using a questionnaire and analyzed using Partial Least Square-Structural Equation Modeling (PLS-SEM). The results of this study indicate that social media marketing activities and brand ambassadors have a positive influence on brand awareness.

Referensi

Aaker, D. A. (1991). Managing brand equity: Capitalizing on the value of a brand name. New York: The Free Press.

Bilgin, Y. (2018). The effect of social media marketing activities on brand awareness, brand image and brand loyalty. Business & Management Studies: An International Journal, 6(1): 128-148. https://doi.org/10.15295/bmij.v6i1.229

Dahnil, M. I., Marzuki, K. M., Langgat, J., & Fabeil, N. F. (2014). Factors influencing SMEs adoption of social media marketing. Procedia – Social and Behavioral Sciences, 148, 119–126. https://doi.org/10.1016/j.sbspro.2014.07.025

Dewi, L. G. P. S., Edyanto, N., & Siagian, H. (2019). The effect of brand ambassador, brand image, and brand awareness on purchase decision of Pantene Shampoo in Surabaya, Indonesia. SHS Web of Conferences 76, 01023, ICSH 2019. https://doi.org/10.1051/shsconf/20207601023

Dodson, I. (2016). The art of digital marketing : The definitive guide to creating strategic, targeted and measurable online campaigns. New Jersey: John Wiley & Sons.

EcommerceDB. (2021). The e-commerce market in Indonesia. https://ecommercedb.com/en/markets/id/all

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis (8th ed.). Andover: Cengage.

Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Los Angeles: Sage.

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E. (2013). Multivariate data analysis (7th ed.). London: Pearson Education.

Hasibuan L. (2021, Januari 27). Wow, BTS & BLACKPINK 'Satu Panggung' di Indonesia. CNBC Indonesia. https://www.cnbcindonesia.com/lifestyle/20210127084954-33-218973/wow-bts-blackpink-satu-panggung-di-indonesia

Hidranto, F. (2022, Maret 19). Bisnis e-commerce semakin menjanjikan. Indonesia.go.id https://www.indonesia.go.id/kategori/editorial/4459/bisnis-e-commerce-semakin-menjanjikan

Hu, L.-t., & Bentler, P. M. (1998). Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. Psychological Methods. 3(4), 424-453. https://psycnet.apa.org/doi/10.1037/1082-989X.3.4.424

Kemp, S. (2022, Februari 15). Digital 2022 : Indonesia. Datereportal. https://datareportal.com/reports/digital-2022-indonesia?rq=INDONESIA%202022

Kim, A. J., & Ko, E. (2012). Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal Business Research, 65(10), 1480–1486. https://doi.org/10.1016/j.jbusres.2011.10.014

Lea-Greenwood, G. (2012). Fashion marketing communications. New Jersey: Wiley.

Moslehpour, M., Ismail, T., Purba, B., & Wong, W.-K. (2022). What makes GO-JEK go in Indonesia? The influences of social media marketing activities on purchase intention. Journal of Theoretical and Applied Electronic Commerce Research, 17(1), 89–103. https://doi.org/10.3390/jtaer17010005

Osak D. J., & Pasharibu Y. (2020). Pengaruh brand ambassador dan tagline terhadap keputusan pembelian online dengan mediasi brand awareness. E-Jurnal Ekonomi dan Bisnis Universitas Udayana, 9(4), 357-380. https://ojs.unud.ac.id/index.php/EEB/article/download/58857/34467

Populix. (2021). 5 E-commerce Indonesia paling banyak dikunjungi menurut data. https://www.info.populix.co/post/ecommerce-indonesia

Sano, K. (2014). Do social media marketing activities enhance customer satisfaction, promote positive WOM and affect behavior intention? An investigation into the effects of social media on the tourism industry. Doshisha Shogaku (The Doshisha Business Review), 66(3-4), 491-515. https://doi.org/10.14988/pa.2017.0000013844

Seo, E.-J., & Park, J.-W. (2018). A study on the effects of social media marketing activities on brand equity and customer response in the airline industry. Journal Air Transportation Management, 66, 36–41. https://doi.org/10.1016/j.jairtraman.2017.09.014

Shimp, T. A., & Andrews J. C. (2013). Advertising, Promotion, and Other Aspects of Integrated Marketing Communications (9th ed.). South-Western: Cengage Learning.

Tim PR Tokopedia. (2021, Januari 26). 2021, Tokopedia tunjuk dua brand ambassador sekaligus : BTS dan BLACKPINK. Tokopedia. https://www.tokopedia.com/blog/2021-tokopedia-tunjuk-dua-brand-ambassador-sekaligus-bts-dan-blackpink/
Top Brand Award (2021). Top brand index. https://www.topbrand-award.com/top-brand-index/?tbi_find=Tokopedia

Vinata, N. A., & Kusumawati, N. (2021). The influence of BLACKPINK Tokopedia’s brand ambassador on brand awareness, brand image, and consumer purchase decisions. International Journal of Management and Applied Science, 7(10), 6 - 11. https://www.researchgate.net/publication/357402554

Yadav, M., & Rahman, Z. (2017). Measuring consumer perception of social media marketing activities in e-commerce industry: Scale development & validation. Telematics and Informatics, 34(7), 1294-1307. https://doi.org/10.1016/j.tele.2017.06.001

Diterbitkan

2022-10-23
Abstract views: 585 | PDF downloads: 575